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Submit and track your Claims

Automate claim submissions, track progress in real time, and access clear indemnification details directly from your systems.

Challenges

  • Manual claim declaration is slow and error-prone: Manual re‑entry of policy, debtor, invoice, and coverage information often leads to errors, missing fields, and inconsistent data.
  • Coverage interpretation can be complex: Understanding what is covered, excluded, deductible, or eligible for indemnification often requires multiple checks.
  • Unclear documentation requirements: Not knowing which supporting documents are needed delays validations and creates back‑and‑forth communication.
 

Who's it for

Companies of all sizes and industries managing recurring credit insurance claims.

 

Availabilities

This feature is available in countries supported by the following Business Units:

 
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US (ACI)

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Canada (EHCA)

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Greece (EHGR)

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UK (TI)

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Irlande (EHIE)

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Netherlands (CBNL)

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France (SFAC)

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Germany (HERM)

Benefits

Faster and more reliable processing: Submit new claims automatically, receive instant submission confirmations, and reduce delays or manual follow‑ups.

Improved visibility and control: Access all claims and view detailed financial summaries, including amounts, indemnities, and updates, without relying on emails or portals.

Fewer errors: Mandatory fields and automated validations ensure clean, complete, and accurate submissions..

Seamless Integration: Connect claims management directly to your ERP/CRM for seamless collaboration across operations, finance, and collections.

Scenario Example

You manage claims for several buyers each week. Instead of collecting debtor details, reconciling invoices, and emailing documents manually, your ERP retrieves buyer information, prepares the claim, attaches required documents, and submits it automatically via API.
Status updates flow back into your system in real time, giving your credit and finance teams full visibility.

Process & Orchestration

workflow_claims

Tutorial related

TCI Claim

Declare and monitor your claims within your own ERP system.

Payment Overdues

Manage the lifecycle of your payment overdues (≠claims)

KPIs

The KPI API provides an overview of a specific policy or policy portfolio for intermediaries.